At Winza Sofa, we prioritize customer satisfaction and aim to provide you with the best service. If you experience any dissatisfaction with purchased products, please review our return and exchange policies below:
1. Return Conditions
- You can return the purchased product within 14 days from the delivery date.
- The product to be returned must be in its original packaging, undamaged, and complete.
- Used, damaged, or unboxed products will not be accepted for return.
- Once your return request is approved, the product amount will be refunded to your original payment method within 10 business days.
2. Exchange Conditions
- Exchange requests must be made within 14 days from the delivery date.
- If the requested exchange product is not available in stock, an alternative product may be offered, or a refund will be provided.
3. Defective or Damaged Products
- If you receive a defective or damaged product, please contact us within 3 business days.
- All costs related to the return or exchange of defective or damaged products will be covered by our company.
4. Return and Exchange Process
- To initiate a return or exchange request, please send an email to [email protected] with your order number and the reason for return/exchange.
- Once your request is reviewed, we will provide you with the necessary instructions.
- You must send the products to be returned to the address provided by us.
5. Non-Returnable Products
- Products specially made to order or custom-sized items.
- Products that are damaged, used, or cannot be resold after delivery.
6. Other Conditions
- Delivery documents and the original invoice must be provided for return and exchange requests.
- Winza Sofa reserves the right to make changes to the return and exchange policy.
For further information or any inquiries, please contact us at [email protected].