At Winza Sofa, we value our customers’ privacy and strive to protect your personal data. This Privacy Policy explains how we collect, use, store, and protect personal data obtained through the Winza Sofa e-commerce platform. Please read our Privacy Policy carefully.
1. Data Collected
When you use our platform, Winza Sofa may collect the following personal data:
- Identity Information: First name, last name.
- Contact Information: Phone number, email address, delivery, and billing address.
- Payment Information: Credit card details, bank account information (collected via secure payment providers and not stored).
- Account Information: Username, password, and account settings.
- Technical Information: IP address, cookies, browser type, device information, and site usage statistics.
2. Purposes of Personal Data Usage
The personal data we collect may be used for the following purposes:
- To process your orders, ensure product delivery, and manage return processes.
- To provide customer support services.
- To inform you about promotions, campaigns, and special offers (if you provide consent).
- To analyze and improve the performance of our website.
- To comply with legal obligations.
3. Data Sharing
Your personal data will not be shared with third parties except in the following circumstances:
- Logistics companies for the delivery of your orders.
- Authorized payment providers for payment transactions.
- Authorized authorities as required by legal obligations.
4. Data Retention
Your personal data will be stored for the duration necessary to complete your transaction or as specified by relevant regulations. Sensitive data, such as payment information, is securely processed by our payment providers.
5. Security Measures
We take technical and administrative measures in accordance with industry standards to ensure the security of your data. These measures include:
- Data encryption.
- Access control mechanisms.
- Secure servers and software infrastructure.
6. Use of Cookies
Cookies are used on our website. Cookies are small files stored in your browser and are used to enhance your on-site experience. You can manage your cookie preferences through your browser settings.
7. User Rights
Under applicable laws, you have the following rights regarding your personal data:
- To request access to your data.
- To request correction or deletion of your data.
- To object to the processing of your data.
- To request the transfer of your data.
You can contact us to exercise these rights.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Updates will take effect once published on our website. You will be informed of significant changes.
9. Contact
For any questions or requests regarding our Privacy Policy, you can contact us via the following channels:
- Email: [email protected]
- Phone: +90 (537) 523 07 52
- Address: Mahmudiye, Orhan Gazi Cd. No:27, 16400 İnegöl/Bursa