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Frequently Asked Questions (FAQ)

What products does Winza Sofa manufacture?

Winza Sofa manufactures a variety of furniture products that combine comfort, quality, and aesthetics. Our product range includes the following categories:

  • Sofa Sets: Sofa sets in modern, classic, and luxurious designs.
  • Corner Sets: Ergonomic and stylish corner sofa sets suited to your space.
  • Sofa Beds: Functional sofas offering both comfortable seating and sleeping options.
  • Armchairs and Single Chairs: Specially designed single chairs that add elegance to your home.
  • Coffee Tables and Complementary Products: Coffee tables and decorative complementary items that match your sofas.

Our products are made from durable materials and adhere to design and quality standards that prioritize customer satisfaction.

How can I purchase your products?

You can order Winza Sofa products online from our website or visit our store to make a purchase. If you need any assistance during the ordering process, you can contact our customer service team.

What are the delivery times?

Delivery times may vary depending on the stock availability of the ordered product and the delivery address. Domestic deliveries within Turkey are usually completed within 7-14 business days. For international deliveries, the time may vary from 2 to 4 weeks depending on the destination country.

Do your products come with a warranty?

Yes, Winza Sofa products are covered by a 2-year manufacturer warranty. The warranty covers manufacturing defects and material flaws. For any warranty-related services, you can contact us.

How can I clean my products?

  • Fabric Furniture:

    • Use a soft brush or vacuum cleaner to remove dust.
    • Clean stains immediately with a slightly damp cloth.
    • For deep cleaning, use a cleaner suitable for the fabric type. Check the care instructions on the product label.

  • Leather Furniture:

    • Wipe leather surfaces with a damp cloth, then dry with a clean cloth.
    • Use a special leather cleaner and moisturizer for leather cleaning.
    • Keep leather away from direct sunlight and heat sources.

  • Wooden Furniture:

    • Wipe wooden surfaces with a soft cloth.
    • Use a mild soapy water solution to remove dust and dirt.
    • Avoid abrasive cleaning materials on wood surfaces.

  • General Care:

    • Keep your furniture regularly cleaned and avoid direct sunlight, moisture, and extreme temperatures.
    • Always follow the care instructions on the product label.
How can I return or exchange products?

To return or exchange products, please follow these steps:

  1. Return Process:

    • Contact our customer service team via email at [email protected] with your order number and reason for return.
    • Ensure the product is in its original packaging, unused, and undamaged.
    • After approval, the product price will be refunded to the payment method used within 10 business days.

  2. Exchange Process:

    • Exchange requests must be made within 14 days of delivery.
    • If the requested product is out of stock, an alternative product may be offered or a refund provided.

  3. Defective or Damaged Products:

    • If you receive a defective or damaged product, contact us within 3 business days.
    • All costs for exchanging or returning defective or damaged products will be covered by us.

  4. Non-Returnable Items:

    • Custom-made products or products made to order.
    • Products that are damaged, used, or unsellable after delivery.

  5. Other Conditions:

    • Return and exchange requests require the original delivery receipt and invoice.
Do you offer custom design or personalized product options?

Yes, Winza Sofa offers custom design and personalized product options. You can choose from a variety of fabrics, colors, and designs to create a product tailored to your preferences. For specific requests, please contact our customer service team at [email protected] to discuss your custom order.

Do you offer international delivery?

Yes, Winza Sofa offers international delivery. Shipping times and costs vary depending on the destination country. For more details, please contact our customer service team at [email protected].